(305) 563-6965

Privacy Policy

Key West Appliance Repair is deeply committed to safeguarding your privacy and ensuring your trust. This Privacy Policy explains in detail how we collect, use, and protect your personal and non-personal information when engaging with our website and services. We value your privacy and work to maintain transparent privacy practices to offer you a safe and personalized experience. You consent to the terms outlined in this Privacy Policy by accessing our website or using our services.

Information We May Collect

To provide you with the best possible service and improve your experience, we may collect the following types of information:

Personal Information

Personal information refers to details that can directly or indirectly identify you. This includes:

  • Contact Details: Your name, email address, phone number, billing address, and other identifiable information provided during service inquiries or transactions.
  • Payment Information: This includes information required to process payments, such as credit card details. These are securely processed with trusted credit card companies and service providers.
  • Service Interaction Data: Information you provide when scheduling services, filling out forms, or communicating with us via electronic communications such as emails or contact forms.
  • Details of Transactions: Records of services booked with us, including appliance repair services like dryer and other major appliances.

Non-Personal Information

We also collect data that does not personally identify you but helps us understand and enhance your user experience, such as:

  • Usage Information: Information about your interactions with our website, such as the type and version of your browser, operating system, IP address, and internet connection speed.
  • Tracking Data: Cookies, persistent cookies, and other tracking technology used to monitor website performance, provide a personalized experience, and improve security practices.
  • Preferences: Your language preference, privacy settings, and browsing habits collected through browser cookies and tracking tools.

SMS Mobile Privacy Policy

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.

You understand that the messaging frequency may vary.

Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

You agree to receive text communication from us. Msg & data rates may apply. Messaging frequency varies. Text STOP at any time to opt out of receiving SMS text messages or HELP for assistance.

Cookies and Tracking Technology

Our website uses cookies and similar technologies to distinguish you from other visitors and improve your overall browsing experience. Cookies allow us to:

  • Ensure website functionality and efficient service delivery.
  • Analyze browsing behavior for marketing purposes.
  • Provide personalized services, such as remembering your language preferences and tailoring content to your interests.
  • Use cookies for security purposes, ensuring personal safety and the safety of users on our website.

Third-party service providers, such as Google Analytics, may also utilize tracking technology on our website to help us analyze website traffic and improve user experience. You can adjust your browser settings to manage or disable cookies. However, doing so may limit certain features of our website.

For more information about our cookie usage, please see our Cookie Policy.

How We Use Your Information

We use the information collected for a variety of purposes, including but not limited to:

  1. Service Provision and Improvement
    • To process service inquiries, manage appointments, and complete transactions efficiently.
    • To provide appliance repair services, including dryer repair and other appliance solutions.
    • To enhance the customer experience by tailoring our services to your needs.
  2. Communication
    • To send service updates, email newsletters, and advertising emails related to our offerings.
    • To notify you of updates to our policies, services, or promotions.
    • To respond to customer inquiries and provide personalized support.
  3. Marketing and Promotional Purposes
    • To offer relevant promotional emails and advertising materials that align with your preferences.
    • To collaborate with marketing partners and other third-party service providers to deliver targeted advertising.
  4. Security and Legal Compliance
    • To implement a variety of security measures aimed at protecting your personal safety and the safety of users.
    • To prevent unauthorized activities, detect fraudulent behavior, and ensure compliance with legal processes.

Sharing Your Information

We are committed to keeping your personal information, including SMS-related data, completely confidential. We do not share, sell, or rent your information to third parties for marketing purposes under any circumstances.

No Third-Party Marketing

We do not share your personal information with third parties for marketing purposes, even with your consent. Your data will never be sold or disclosed for advertising, promotional campaigns, or data aggregation.

No Data Transfers

We maintain a strict policy against transferring your information to external organizations. Your data remains securely stored within our systems and is only used to provide the services you have requested directly from us.

Preventing Unauthorized Sharing

We implement strong safeguards and strict internal controls to prevent any unauthorized sharing or access to your information.

With Service Providers

We only share limited information with trusted service providers strictly as necessary to process payments, manage bookings, or deliver appliance repair services. These providers are contractually bound to maintain the confidentiality and security of your data and are prohibited from using it for any other purpose.

For Legal Reasons

We may disclose your information if required by law, legal process, or to protect our legal rights. This includes complying with regulatory requirements or responding to valid legal requests.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

Security Practices

We prioritize users’ safety by implementing various security measures to protect personal and non-personal information. These include:

  • Data Encryption: Protecting sensitive data such as payment details and credit card information during transmission.
  • Secure Storage: Ensuring that all stored information is safeguarded against unauthorized access.
  • Monitoring and Updates: Regularly updating our security measures to counter potential threats.

While we make every reasonable effort to protect your information, no method of data transmission or storage is entirely secure. We recommend exercising caution when sharing identifiable information online.

Privacy Rights

As a user of our services, you have the following rights:

  • Access and Update: You can access and update your personal information at any time by contacting us.
  • Opt-Out: You may opt out of promotional emails and advertising emails by following the unsubscribe instructions in these communications.
  • Privacy Settings: You can adjust your browser settings and privacy preferences to limit data collection.

If you have privacy concerns, please contact us, and we will address your inquiries promptly.

Updates to Our Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our business practices or legal requirements. We encourage you to check this page periodically for updates. By continuing to use our services, you accept the terms of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through any of the following methods:

Key West Appliance Repair
406 Fleming Street
Key West, FL 33040
Phone: 305-563-6965
Email: info@keywestappliancerepair.com

By choosing Key West Appliance Repair, you trust us to provide exceptional service while respecting your privacy and ensuring the security of your data. Thank you for allowing us to serve your appliance repair needs!